Refunds and payment problems

QR Studio sells digital files that are delivered instantly. This is how we handle problems.

You will get a refund or a fix when

• You were charged twice for the same order.
• You paid and the downloads did not unlock and we cannot unlock them.
• The file we delivered is broken, or the QR does not scan although the preview said it would.
• You paid more or less than the order amount by mistake (we can usually correct it by hand).

We generally do not refund when

• You changed your mind after downloading a working file.
• You used artwork you did not have the right to use.

How to ask

Go to Support and send the order number, the UTR or Transaction ID, the amount and a screenshot of the payment. Refunds go back by UPI to the account that paid.

Lost your payment email?

The payment screen in your UPI app also shows the UTR. If you paid and cannot find any reference, send the time and the amount.