Frequently asked questions

Open your UPI app, scan the QR on the payment panel (or tap Open UPI app) and pay exactly the amount shown, including the paise. The page confirms by itself within a minute or two.

The paise identify your order. Two people paying at the same time get different amounts, so each payment can only match one order. Do not round the amount.

Payment emails can take one to two minutes. Wait for the page to update. If it does not, open "Paid but not confirmed" on the payment panel and paste the UTR (12 digits) or the Transaction ID from the email.

Fam to Fam transfers often have no UTR. Press "My payment has no UTR" on the payment panel. We match your payment by exact amount and time. If more than one payment could fit, we will ask you for the Transaction ID.

The amount must match the order to the paise. Contact support with the order number and a screenshot of the payment and we will fix it by hand.

If you paid before the order expired, it still unlocks. If you paid after it expired, contact support with your reference number.

On purpose. The free preview shows a scrambled copy so that screenshots cannot be used instead of paying. Your paid download has the real, working QR.

We decode every design before you pay. If a style or logo makes the code hard to read you see a warning and can switch to plain ink or remove the logo.

PNG 2048×3072, JPG and a print PDF. With the print pack (or a pass) you also get the QR alone as SVG and as a transparent PNG.

Yes. Paid files stay in My QRs and Orders on your account.

The code points to a short link of ours, so you can change where it goes later without reprinting, and see how many people scanned.

Yes, in the Theme Maker. Only upload artwork you have the right to use. Your themes are private and only you can use them.

Contact support from the email you signed up with and we will set a temporary password.

Dashboard, Account, Delete account. Your QRs, uploads and themes are removed.